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© 2017 By Lensitude LLC

Customer Care

The reason I love photography is the ability to connect with others. Whether it's a shared affinity for wine and photography, traveling to particular spots or just an appreciation of seeing the world apart from our own, I enjoy how photographs can join people together and evoke particular emotions. The care I have of my photographs is the same care I have for all of my customers and connections on social media. 

Disclaimers & Shipping Policies

Lensitude LLC partners with a professional, high quality printing lab located in California. The approximate production time for Standard Prints (1 day); Canvas, Wood, Metal & ThinWraps Prints (2-3 days); Acrylic Prints (8 days). Upon completion of production, the approximate standard shipping is 6-10 days. Please note this could be sooner or later depending on the delivery location.

Free shipping within the U.S. 

For all orders outside of the U.S., please send a message with the image(s) you would like to purchase along with the print style and delivery address. I will then be able to provide you with the additional shipping costs. Please note that Lensitude LLC is not responsible for any Custom charges or shipping delays.

*It is important to note that the color on the prints may slightly vary due to the differing calibration of computer monitors.

*Prints sold are in the format of the camera's original aspect ratio of 2:3, and therefore to keep the intended aesthetic true to form, prints sizes reflect the 2:3 ratio unless otherwise noted. If you would like another size, please note the image will be cropped.

 

**When your prints arrive, please open carefully!** They are securely packaged with extra wrap, tape and cardboard to prevent marks, tears and bending.  When using scissors to remove the cardboard and clear wrapping, it is strongly advised to use extra care and caution. 

Payment Methods

- Credit / Debit Cards
- PAYPAL

Returns or Cancelations

Your satisfaction is top priority, so if you need to return or cancel an order please contact me right away so that I can help resolve the issue in the best possible way. A cancelation must be made within 24 hours of the order because the production process begins immediately. Returns are accepted within 7 days of delivery. Return shipping costs are not covered by Lensitude LLC. All returns must be returned in their original condition.  If a print is damaged during shipment,  please take photos of the damage within a day of delivery, and a new print will be shipped immediately.   

Privacy Policy

​Lensitude LLC takes great concern and safety of your personal information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Lensitude LLC collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

Lensitude LLC is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and Ecwid and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Lensitude LLC reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact me on here via the Contact page or send an email to  kelly@lensitude.com